We at Zyro Healthcare are dedicated to providing safe, efficient, and timely delivery of healthcare products and services to your doorstep. This Shipping Policy outlines the terms and conditions related to the delivery of products ordered through our platform, in compliance with applicable Indian laws and regulations.
1. Shipping Destinations
We currently deliver to locations across India and 35 countries worldwide. Some remote or restricted areas may not be serviceable; in such cases, you will be notified during the order process. Third-party services are utilised for overseas deliveries.
2. Shipping Charges
- Standard Shipping:
- Orders that are eligible for shipping will incur a flat shipping fee of ₹ 200.
- The price of orders placed by patients and consumers from overseas will be determined in accordance with the export guidelines, weight, and quantity.
- Overseas Shipping:
- Shipping charges for overseas are determined on the basis of export guidelines, weight, and quantity.
Shipping charges, if applicable, will be displayed at checkout.
3. Delivery Timeframes
- Standard Delivery: Typically, products are delivered around India and its territories within 2-3 business days from the date of order confirmation.
- Overseas Delivery: Orders are delivered within 5-7 business days in eligible locations and 10-13 business days in certain locations.
Note: Delivery times may vary due to factors beyond our control, such as weather conditions, public holidays, or logistical challenges.
4. Order Processing
- Orders placed before 1:00 PM IST are processed on the same business day.
- Orders placed after this time or on non-business days are processed on the next working day.
5. Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via email, SMS, or WhatsApp.
- You can track your shipment status on our website or the courier partner’s portal.
6. Packaging and Safety
- All orders are securely packaged to ensure that products reach you in perfect condition.
- For temperature-sensitive, we use specialised packaging to maintain product integrity during transit.
7. Undeliverable Orders
Orders may be deemed undeliverable due to the following reasons:
- Incorrect or incomplete address provided during checkout.
- Recipient unavailable at the delivery address after multiple attempts.
- Delivery is restricted in the area due to legal or logistical issues.
In such cases:
- We will contact you to resolve the issue.
- If the order is returned to us, a refund (excluding shipping charges) or re-dispatch option will be provided.
8. Legal Compliance
- Prescription Medications: As per Indian laws, prescription-based supplements will only be delivered upon verifying a valid prescription from a licensed Zyro Healthcare practitioner.
- Restricted Items: Some healthcare products may have restrictions based on location or regulatory requirements, and we will notify you if such items cannot be shipped.
9. Delayed or Damaged Shipments
- Delayed Delivery: Please contact us at [Insert Contact Information] for assistance.
- Damaged Products:
- Notify us within 48-72 hours of delivery with photographic evidence.
- A replacement or refund will be initiated as per our Return and Refund Policy.
10. Contact Us
For any queries or issues related to shipping, please contact us at:
- Email: contactus@zyrohealthcare.com
- Phone: +91 9910009031
- Hours of Operation: Monday to Saturday, 9:00 AM – 6:00 PM
By placing an order with Zyro Healthcare, you agree to the terms outlined in this Shipping Policy.
