1. General Policy
At Zyro Healthcare, we prioritise customer satisfaction and strive to deliver the best healthcare products and services. Our Return and Cancellation Policy outlines the procedures for returning products and cancelling orders to ensure a smooth experience.
2. Return Policy
Eligibility for Returns:
- Products can be returned within 15 days of delivery if they meet the following conditions:
- The product is unused, unopened, and in its original packaging.
- The product has not been tampered with or damaged.
- The product is not in the category of non-returnable items (e.g., prescription medicines, hygiene products, etc.).
Process for Returns:
- Initiate a return request by contacting our customer service team via email or phone within the return window.
- Provide details of your order, including the order ID, product details, and reason for return.
- Upon approval, our team will guide you through the return process, including shipping instructions.
- Refunds or replacements will be processed after the returned item is inspected and deemed eligible.
Refund Timeline:
- Refunds will be credited within 7-10 business days after approval.
- The amount will be credited to the original payment method or as store credit, depending on your preference.
Non-Returnable Products:
- Prescription supplements.
- Health supplements after seal breakage.
- Temperature-sensitive supplements.
- Customised healthcare products.
3. Cancellation Policy
Order Cancellation by Customer:
- Orders can be cancelled before they are shipped.
- To cancel an order, contact customer service or provide your order details.
- A full refund will be issued for prepaid orders cancelled before shipping.
Order Cancellation by Zyro Healthcare:
- We reserve the right to cancel orders due to unforeseen circumstances, such as:
- Product unavailability.
- Incorrect pricing or description.
- Issues with the payment process.
- Customers will be notified, and a full refund will be issued in such cases.
Refund Timeline for Cancellations:
- For all orders, refunds will be processed within 7-10 business days to the original payment method.
4. Exchange Policy
- Exchanges are applicable to only defective or damaged products.
- The request for exchange must be made within 3 days of receipt of consignment.
- Replacement is subject to availability of the product and exchange will be done within 30 days of return of the damaged or defective product.
5. Modes of Accepted Payments
- UPI: We accept UPI payments.
- Bank Transfer: We accept bank transfers. We offer QR stickers, tabletop standees, and hangings that allow customers to make payments and have funds instantly credited to our bank account.
- Debit or Credit Cards: Lastly, we also accept payments through debit or credit cards.
6. Contact Information
- Email: support@zyrohealthcare.com
- Phone: +91 9910009031
- Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Note: This policy complies with Indian consumer protection laws and may be subject to updates. Please check our website for the latest version.
