Effective Date: 14-01-2025
Zyro Healthcare (“we,” “our,” or “us”) is committed to safeguarding your personal information and ensuring transparency in its use. This Privacy Policy describes how we collect, use, share, and protect your personal data in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Scope of the Policy
This policy applies to all personal and sensitive data collected through our website, mobile application, or other communication channels. By using our services, you consent to the collection and use of your information as described herein.
2. Information We Collect
Personal Information:
- Name, age, gender, and contact details (email, phone number, address).
- Government-issued identification numbers (e.g., PAN, Aadhaar) if required by law.
Sensitive Personal Data or Information (SPDI):
- Health information, including medical records, prescriptions, and diagnostic results.
- Payment details, such as bank account or card information.
Technical Data:
- IP address, browser type, operating system, and device information.
- Cookies and other tracking technologies to improve the user experience.
3. Use of Collected Information
- To deliver healthcare products and services.
- To process payments and issue invoices.
- To communicate order updates and respond to enquiries.
- To comply with legal and regulatory requirements, including prescription validation.
- To improve our offerings, analyse user preferences, and enhance website functionality.
4. Sharing of Information
We do not sell or rent your personal data. However, your data may be shared with:
- Service Providers: logistics partners, payment gateways, and other entities essential to service delivery.
- Healthcare Professionals: To fulfil prescription orders or provide teleconsultations.
- Legal Authorities: In response to lawful requests or to comply with applicable laws and regulations.
5. Data Security
- Encryption: Sensitive information is encrypted during storage and transmission.
- Access Controls: Data access is limited to authorised personnel on a need-to-know basis.
- Regular Audits: Periodic security assessments to identify and mitigate risks.
In case of a data breach, we will notify affected users and regulatory authorities as required by law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Health-related information may be retained for longer periods to comply with medical record-keeping requirements.
7. Your Rights
Under Indian law, you have the following rights regarding your data:
- Access: Request details of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Withdrawal of Consent: Revoke consent for data processing, subject to legal limitations.
- Deletion: Request deletion of your personal data, where applicable.
To exercise these rights, contact us at support@zyrohealthcare.com.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance the user experience and gather analytics. You can manage your cookie preferences through your browser settings.
9. Grievance Redressal
As per the IT Rules, 2011, we have appointed a Grievance Officer to address your concerns regarding data privacy and security.
- Name: Anmol Mishra
- Email: grievance@zyrohealthcare.com
- Phone: +91-991-000-9031
- Address: Flat no. 02, Samta Apartment, Mahavir Enclave, New Delhi
- Hours: Monday to Friday, 9:00 AM – 6:00 PM
10. Changes to This Privacy Policy
We may update this policy from time to time. The revised policy will be posted on our website with the updated effective date.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
- Email: contactus@zyrohealthcare.com
- Phone: +91-991-000-9031
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
